The Homemakers of Hamberley

We believe it’s the people that make a loving home. That’s why our innovative, award-winning model of care is built around our Homemakers - a carer with a difference.

Our Homemaker model makes the experience for residents more like living in their own home. Within a family environment, typically everyone shares responsibility for looking after each other and this creates a natural, nurturing, and caring way of life. In many care homes, this feeling is lost. In Hamberley's luxury homes, residents experience truly relationship centred care and support that is tailored to their individual needs. 

Living our pledge to deliver 'Extra Special, Every Day', our Homemakers focus on the tiny details of daily life that matter most. Our promise is to make each day and each experience meaningful and special for our residents. 

What is a Homemaker?

A Homemaker is someone who goes beyond the traditional responsibilities of a carer.

The Homemaker is a universal role and includes the responsibilities of housekeeping and companionship, as well as care. This innovative approach allows Homemakers to provide all round care, supporting our residents in every part of their life. 

Our Homemakers support residents to continue living life in the way that they want to - with as much or as little support as they need. Above all, our Homemakers are friends and companions to our residents, providing emotional support and a sense of community, which is vital for overall happiness and wellbeing.

What does a Homemaker do?

…whatever is needed to support our residents to live the life they choose.

The daily activities of our Homemakers are designed to provide a warm, welcoming environment for our residents. They include general tidying and ensuring rooms are kept at their best, creating a clean and comfortable space for residents. Our Homemakers help residents with personal care, an essential aspect of maintaining their wellbeing and dignity. They are responsible for administering medication and closely monitoring the wellbeing of each resident, ensuring their health needs are met efficiently.

But our Homemakers' roles go beyond basic care. They help organise day trips or shopping visits for residents, making everyday activities enjoyable and manageable. They also support residents with their mobility needs, aiding them in moving around and increasing their independence. Homemakers play an important role in supporting residents to develop meaningful friendships within the home and enjoy social networks within the wider community.

Homemakers work under the expert guidance of our nursing team, who are onsite 24 hours a day to monitor, assess and oversee the care for our residents. Our proactive approach in recognising and addressing any changes in care needs reduces hospital admissions, ensuring our residents enjoy uninterrupted care in an environment that feels like home. 

Homemakers: your questions answered

The Homemaker model has been recognised for its innovative approach to care, which prioritises the holistic wellbeing of residents. The awards reflect our success in creating a nurturing, supportive environment where residents can thrive, supported by care that is personal, comprehensive, and tailored to their individual needs.

Unlike traditional care roles that focus on specific tasks, the Homemaker model integrates various aspects of care to provide seamless, holistic support. Homemakers ensure not just the physical wellbeing of residents but also their emotional health and social connectivity, making every day special and meaningful.

Homemakers engage in a wide range of activities aimed at enriching residents' lives. This includes assisting with personal care and medication, ensuring a clean and comfortable living space, working with the wider team to arrange social outings, and providing companionship. They are adaptable, responding to the unique needs and preferences of each resident.

At Hamberley, we understand that the way medication is administered can greatly influence how our residents feel about their care. NHS research shows that, on average, care home residents take 7 prescribed medicines per day. If a nurse were to administer an individual’s medication every day, it might make this everyday task seem more like a significant medical procedure, which could be worrying for some.

That's why in our Homemaker model, medication management is integrated into the daily routine. Homemakers, who are friendly and familiar faces to our residents, assist with medication alongside other daily activities. Residents know and trust our trained Homemakers, which helps them feel more at ease when taking medication. This approach makes taking medication feel just like any other part of the day, creating a relaxed and homely atmosphere. It's all about keeping life as enjoyable and stress-free as possible, with medication being a simple step in the day's routine, not the centre of attention.

Nurses are always there to provide support and guidance, addressing concerns, and ensuring high standards are maintained. Homemakers consult with nurses regarding any questions or issues that arise, ensuring that medication management is carried out safely. 


Homemakers are friends and companions to our residents, offering a listening ear and emotional support. They take the time to get to know each resident personally, fostering a sense of community and belonging that is vital for emotional wellbeing.

Homemakers play a key role in supporting residents' mobility needs. They encourage and aid residents in moving around, participating in activities, and maintaining as much independence as possible, tailoring their approach to each individual's abilities and preferences.

For families, the Homemaker model offers peace of mind, knowing that their loved ones are receiving comprehensive, compassionate care. We prioritise transparent communication and actively involve families in the care planning process, ensuring the needs and wishes of both the resident and their family are central to our care provision.

For families, the Homemaker model offers peace of mind, knowing that their loved ones are receiving comprehensive, compassionate care. We prioritise transparent communication and actively involve families in the care planning process, ensuring the needs and wishes of both the resident and their family are central to our care provision.

Our commitment to excellence drives us to constantly seek ways to enhance our Homemaker model. This includes providing ongoing training for our Homemakers, embracing best practices in care, and listening to feedback from our residents, their families, and community partners. Our dedication to continuous improvement ensures that we offer the highest standards of care.

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