Chief Executive Officer
As CEO of Hamberley Care Homes, Paul has implemented his vision to radically upgrade the traditional delivery of care seen across much of the UK. Determined to deliver truly personalised care for residents, Paul created and introduced the award-winning Homemakers of Hamberley model, while leading on the overall strategic direction of the business. A registered nurse, Paul has worked in healthcare since starting as a care worker in 1989 and has a keen interest in gaining and sharing sector knowledge, successfully completing a post graduate diploma in gerontology, working on a University nurse tutor programme and teaching and assessing in clinical practice. Prior to joining Hamberley Care Homes, Paul was CEO of Badby Park Group, a successful private equity-backed neurological care business. Previously, Paul has held several senior executive roles including: Managing Director of Consensus and Managing Director of Swanton Care and Community, both large providers of complex care services. Paul has also worked in senior roles in the elder care, fostering, children’s care services and assistive technology sectors. Under Paul’s stewardship, several organisations have been recognised with National awards including assistive technology provider of the year 2003, specialist provider of the year 2011 and residential care provider of the year 2019.
Paul has a passion for learning and has supplemented his experience with qualifications including: a diploma in business and finance from; an MBA from Leicester University; certified ISO9000 auditor; accredited clinical practice teacher and assessor and a diploma in performance coaching.
Director of Quality
Charlotte provides operational support and leadership, as well as support for integration projects and quality assurance, for all our homes in our South region. Charlotte is a qualified nurse with significant experience of working in care homes at home management and senior operational manager level.
Passionate about championing high standards of care, with a particular interest in dementia care and training and development, Charlotte has more than 30 years experience in the health and social care sector. Having worked as a deputy manager, home manager and regional manager, Charlotte knows first-hand the right levels of support and leadership required to deliver an outstanding care experience for our residents.
Also, Charlotte’s own experience of looking after her elderly relatives, has played a significant role in being more understanding, empathic and compassionate to deliver and empower care for people living with dementia. Charlotte is a qualified Coach and master practitioner in Neuro-linguistic Programming (NLP), and she spent six years in Austria teaching English to professionals, and as a primary school teacher.
Director of Commissioning
As the Hamberley family grows, Jeanne plays an integral role in the opening of new homes, working with team members, residents and families alike, to ensure everyone enjoys an outstanding care experience.
Jeanne has 37 years of clinical experience as a Registered General Nurse, predominantly within elderly care, in both acute and rehab settings. Having first commissioned a nursing home in the late 1980s, Jeanne has held a variety of roles including Senior Staff Nurse, Senior Ward Sister, Hospital Matron, Deputy Home Manager, Home Manager to name but a few.
Jeanne has worked in both the public and private sector, holding positions as Operations Director in both a healthcare company and also in commercial enterprises. She was a Managing Director and Consultant in a HealthCare business, and held a Marketing Director’s Role within a multimedia Company in the early 1990s.
Head of Learning and Development
Jacqueline brings over 33 years of expertise in education and corporate training, from her initial role in military education to positions at Stannah Stairlifts, Holland & Barrett, and BPAS, to her role with Hamberley. Jacqueline's passion for teaching adults and developing L&D strategies combined with her university work in learning and the impact of aging on the brain led her to a career in the care sector. Jacqueline leads the development of comprehensive training programs, including a bespoke Hamberley Training Roadmap and innovative Homemaker apprenticeships, aimed at empowering employees to excel in their careers. Living in rural Cambridgeshire with her partner and two stepchildren, Jacqueline’s life outside work is filled with her loves for reading, history, Formula 1, rugby, and collecting vintage Lego sets.
Head of HR
Richard brings a wealth of experience and a diverse career background to his role, steering Hamberley’s HR strategies towards growth and operational excellence. Initially embarking on a career in finance, his interest in working with people led him to a career in human resources.
Richard's career in HR included time with British Rail, Trusthouse Forte, Happy Eater, and Little Chef, before moving into healthcare with roles in the NHS and later with Caring Homes, Hallmark, Four Seasons Healthcare, and Sunrise Senior Living. Richard's commitment to HR is driven by his passion for seeing individuals achieve their potential, especially within the care sector, where he has seen firsthand the transformative impact on both employees' and residents' lives.
Outside of work Richard enjoys visiting family in Romania and spending time with wife, children, grandchild and two cats.
Head of Recruitment
Helen Shocker brings over a decade of expertise in health and social care recruitment, underscored by her CIPD qualification to her role with Hamberley Care Homes. Her career, spanning has seen her collaborate with organisations such as AXA Health, Bupa, HC One, Spire Healthcare, Sunrise Senior Living, and Gracewell Healthcare.
Helen is responsible for Talent Acquisition, Project Management, and Leadership, with a focus that extends across Financial Services, Private Healthcare, Childcare, Education, Social Care, Hospitality, and Catering. One of Helen's notable accomplishments is winning the CIPD’s Best Resourcing Initiative 2021, where she orchestrated the hiring of 800 temporary staff within 10 weeks as part of a rapid recruitment campaign during the Covid 19 pandemic.
Helen's strategies in project management, workforce planning, and resourcing campaigns have significantly impacted recruitment across the UK, particularly in the attraction and recruitment of high volume and specialised roles. Outside of work, Helen is an avid yoga enthusiast, having travelled to yoga retreats in Thailand, Spain, Mauritius, and Dubai.
Group Sales Manager
Lisa Avery brings a wealth of experience in sales and marketing to Hamberley Care Homes, particularly in the care sector. Her professional journey began as a Customer Relations Manager at Anchor, where she quickly demonstrated her proficiency and dedication, leading to her promotion to Community Partnerships Manager (South). In 2021, Lisa further advanced her career by joining Signature as a Regional Sales Manager.
As an experienced Regional Manager, Lisa has a successful track record in supporting and leading sales teams. Her expertise extends to commissioning, as well as developing and implementing sales and marketing strategies. Her career has also seen her work in the charity sector and as a self-employed Marketing Consultant. Lisa played a key role in the commissioning team for Caversham and the Signature flagship home at Highgate, exemplifying her capability in overseeing significant projects in the care sector. Her responsibilities primarily focus on the South region, where she applies her extensive knowledge and skills to drive growth and success.
Outside of her professional commitments, Lisa is a passionate cricket fan.
Marketing and Partnerships Manager
As Marketing & Partnerships Manager, Sarah is responsible for bringing the company vision to life, ensuring that we live our brand values, and work together with our community partners to help improve the lives of the residents that we support.
Sarah has more than 10 years’ experience in marketing roles specifically within the care home sector, holding a number of positions. These roles include being the Senior Customer Relations Manager – South for Sanctuary Care, with responsibility for the occupancy across a portfolio of 30 care homes, and the management of a team of three Regional Customer Relations Managers, driving occupancy across London, the Home Counties and the East.
Sarah holds the Chartered institute of Marketing’s Professional Postgraduate Diploma in Marketing and was chosen as the winner of the Care Innovator award at the Great East of England Care Awards 2015. Sarah is passionate about driving awareness of the unique aspects of our award-winning brand and sharing the experiences of our residents and the exceptional level of care we deliver within our care homes, each and every day.
