Charlotte Quartey, Head of Operations
Charlotte, provides operational support and leadership, as well as support for integration projects and quality assurance, for all our homes in our South region.
Charlotte is a qualified nurse with significant experience of working in care homes at home management and senior operational manager level.
Passionate about championing high standards of care, with a particular interest in dementia care and training and development, Charlotte has more than 30 years experience in the health and social care sector.
Having worked as a deputy manager, home manager and regional manager, Charlotte knows first-hand the right levels of support and leadership required to deliver an outstanding care experience for our residents.
Also, Charlotte’s own experience of looking after her elderly relatives, has played a significant role in being more understanding, empathic and compassionate to deliver and empower care for people living with dementia.
Charlotte is a qualified Coach and master practitioner in Neuro-linguistic Programming (NLP), and she spent six years in Austria teaching English to professionals, and as a primary school teacher.