COVID-19 official information

The safety and wellbeing of our residents and staff is our highest priority at Hamberley Care Homes. This page details our continuing response to COVID-19:

  • The steps that we took to prepare for COVID-19
  • Information regarding visiting a Hamberley Care Home
  • Our use of technology to keep residents and families connected
  • How you can help reduce the spread of COVID-19
  • Training and information
  • Personal Protective Equipment (PPE)  

How we prepared for COVID-19

Please rest assured that all our homes are well prepared for the current outbreak of COVID-19. As soon as health authorities alerted us to the risk of COVID-19 our procurement team acted to ensure all of our care homes were well stocked in terms of essential hygiene products such as hand sanitiser, anti bacterial hand wash and other relevant medical materials. As a result, all of our homes are adequately supplied for the foreseeable future. 

We also enacted plans to go beyond the standard advice from Public Health England and installed ultraviolet light boxes which you will find in each of our homes to ensure that hand hygiene is at the very highest level.

In addition, we also installed non-invasive thermometers in reception areas to monitor the temperature of all staff and essential visitors coming into the home. Anyone whose temperature is outside of normal limits is not to be allowed to enter the building. We are sure that you can appreciate that this is in the health interests of all residents. 

Visiting a Hamberley Care Home

We have put a temporary halt on ALL non-essential visits to our homes, regrettably this includes relatives and friends of residents. 

The safety and wellbeing of our residents is always our number one priority and at the current time we believe stopping visits is the best way to maximise our infection control procedures. 

While we pride ourselves on being a valuable member of our local communities, with numerous community groups previously coming into our homes to interact with our residents, we believe at the current time this presents an unnecessary infection risk so have placed a temporary halt on visits. The only day to day exception to this will be essential visitors such as medical professionals. 

We appreciate that this may be a little upsetting to hear, particularly as we know our residents look forward greatly to daily visits. However, we believe this level of interaction with the wider community poses too much of a risk of virus transmission. 

We will continue to communicate on a regular basis and we will review this measure to restrict access frequently so that we can return to normal as soon as it is safe to do so.

If you do have any questions regarding the visitor policy please do contact the Home Manager where your loved one or friend is residing.

Our use of technology to keep residents and families connected

Despite the temporary halt to physical visits to our homes we are doing everything we can to ensure our residents stay connected to their friends and family. We encourage people to make use of our tablets and wi-fi to hold regular video calls across Skype and FaceTime. For residents who are not familiar with this technology our Homemakers are on hand to help run these calls.

Training and information in homes

Information notices are on display in all our homes which outline the risks around the spread of COVID-19 and the steps we can all take to minimise this.

Again, thorough handwashing is vital and to that end, and as part of our ongoing infection control measures we have conducted additional infection control training sessions which include handwashing training sessions with all care staff to ensure we are doing everything we can to minimise the risk of virus transfer in the home.

For the latest information on COVID-19 and how to minimise your risk of infection please go to the following websites:

GOV.UK official government response

NHS coronavirus information

Our care teams have been doing all they can to maximise infection control measures within the homes and are being monitored themselves before they enter the building. Any staff member who is experiencing a high temperature, a cough or shortness of breath - or is socialising with anyone with these symptoms - will be asked to stay at home.

Personal Protective Equipment (PPE)

We currently have an adequate supply of appropriate PPE within our homes. Although we all know that the supply of PPE is a challenge for all organisations, including the NHS, please be assured that we are constantly reviewing and replenishing our stock levels. We have a dedicated central team working around the clock, liaising with multiple suppliers and ordering stock to ensure that we have a continuing supply and we will keep doing this for as long as required. 


We would like to say a huge thank you to our care teams for their continued dedication and commitment during this challenging time. They are helping to keep some of the most vulnerable members of our society safe and in good spirits with kindness, compassion and diligence, and we are very proud to have such a dedicated team. 


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