Enquiries & Admissions

At Hamberley Care Homes, we know that choosing the right care is a detailed decision.

Our friendly Regional Community Relations Leads and Home Managers take the time to discuss all aspects of the care and support you are looking for, every step of the way. At Hamberley, we take a straightforward and transparent approach to enquiry and admissions.  

We encourage visits to our homes and are always ready to introduce families and individuals to our team members, and provide a tour of our homes and facilities.  

Below, you'll find a range of frequently asked questions about every aspect of the process. You can also find information about funding and fees here.

How do I arrange care for myself or a family member or friend?

To arrange a meeting to discuss your care and visit your chosen Hamberley Care Home, contact our Regional Community Relations Lead by completing an enquiry form, calling us or contacting a home directly. You can also pop in to our homes to pick up a brochure and arrange a meeting at your convenience. 


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When we receive your initial enquiry via email or phone, we will be in touch within 24 hours to progress your enquiry. 

What information do I need to provide when I enquire?

When you contact us, we ask you to provide your name and address, your phone number or email address, along with any relevant information about yourself or the person you are finding care for. 

This will allow our Regional Community Relations Lead to learn more about you in advance of arranging a visit to the home or follow up call. 

What happens when I visit a home or have a call to discuss care?

When you speak with our Regional Community Relations Lead on the phone or in person during a visit, we will discuss your personal circumstances and how we can support you at our homes. 

We will talk about the types of care we have available - from residential and nursing care to dementia care, neurological care and short breaks/ respite care - and what will best suit your individual needs. 

During this conversation, we will also discuss the process of admission, fees, individual funding arrangements and explore your eligibility for any NHS or local authority funding which may be available to you.  You can browse frequently asked questions about fees and funding here. 

What happens if I decide I’d like to move in?

When you let us know you would like to move in to a Hamberley home, our Regional Community Relations Lead will take you through next steps, which include:

An assessment to understand the level of care required and our ability to meet these needs When the above is completed, we will contact you with your final fee structure to review. 

Following this, we will work with you to complete the financial assessment, which includes providing us with two years proof of funding. We will then move on to create the contract which we will share with you to review.

Once everything is agreed, we will discuss a timeline for welcoming you into your new home and arrange to sign contracts.

Make an enquiry about care


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What kind of care is provided at Hamberley Care Homes?

We provide a range of care home services including 24/7 Nursing Care, Personal Care (also known as Residential Care) and Dementia Care, as well as Short Breaks/Respite Care. Our homes all provide one or more of these types of care. 

You can find out specifically what type(s) of care our homes provide on the individual home pages.

Do you provide nursing care?

Every Hamberley Care Home can support people with nursing needs 24 hours a day, seven days a week.

Hamberley nurses are experienced in caring for older people with complex health conditions. Taking a proactive approach to care for each individual reduces the risk of complications that may come with ageing, such as frailty and fall risk and failing eyesight and hearing.

Our nurses include those who specialise in a range of long-term complex care conditions, including dementia, rehabilitation following a stroke or neurological injury, and physical disabilities. At some of our homes, we provide specialist neurocare and neurorehabilitation for individuals following brain and spinal injuries.


What is a Homemaker?

A Homemaker is a ‘universal worker’ role which means our Homemakers are carers, housekeepers and companions all in one. Hamberley’s Homemakers get to know each and every resident, so they understand precisely how to make their lives more content based on their unique wants and needs.

  • Homemakers provide care and support for our residents, including administering medicine under the guidance of our clinical team
  • Homemakers take care of the general day to day housework
  • Homemakers offer companionship and take an interest in the lives of our residents, supporting them with their choice of lifestyle and wellbeing

Our Homemaker model makes the experience for residents a lot more like living in their own home. Within a family environment typically everyone shares responsibility for looking after each other and this creates a really nurturing, caring space. In many care homes, this feeling or attitude is lost - in Hamberley homes, we have genuine home-like communities where people want to live and work.

This model of  care also means that residents have the best chance of experiencing truly person centred care – support that is tailored to their individual needs.

How do I know my loved one is being looked after?

Relatives are in regular contact with our Home Managers, nurses, and homemakers and our doors are always open to family members. 

At Hamberley Care Homes, we operate an electronic care plan system where all care needs are documented. Your relative may give us consent to allow access to their personal Relatives Portal. This will give up to date information on what care has been given or is due.

Relatives and friends are always welcome to visit their loved ones in our homes. 

Can I bring my pet to live in my room or suite?

In some cases, you may be able to bring your pet into your chosen care home. 

This is something you can discuss with your Regional Community Relations Lead and the Home Manager as part of your initial enquiry.

We also welcome regular visits from much-loved pets (and their owners!). 

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